Terms & Conditions

Scope of service

These terms cover repair, maintenance, installation and supply services provided by Opheliaaro Co.. A written or verbal quote accepted by the customer forms the agreement for that visit.

Estimates and approval

Diagnostic fees are disclosed before booking. Repair work begins only after the customer approves the quoted parts-and-labor amount. If additional faults are found during repair, work pauses until the revised amount is approved.

Payment

Invoices are due on the terms stated on the invoice. Parts remain the property of Opheliaaro Co. until paid in full.

Warranty

Parts we supply carry the manufacturer warranty. Our labor is warranted against defect in workmanship for the period stated on your invoice. Warranty does not cover damage from power events, misuse, unsuitable consumables or work performed by others.

Customer responsibilities

The customer provides safe access to the equipment, a working power outlet and, where network configuration is requested, the necessary credentials or an IT contact.

Limitation of liability

Liability is limited to the value of the service performed. We are not liable for lost business, lost data or consequential damages arising from equipment downtime.

Cancellation

Scheduled visits may be cancelled or rescheduled without charge with reasonable notice. Trips made where access could not be provided may be billed at the diagnostic rate.

Governing law

These terms are governed by the laws of the State of Texas.

Questions about this page? Contact Opheliaaro Co. at [email protected] or (972) 583-6714.