Privacy Policy

Information we collect

We collect only what you give us: your name, business name, phone number, email address, service address and the details of the equipment problem you describe. Our contact form does not require an account and we do not ask for payment details online.

How we use it

Contact details are used to schedule service, quote work, deliver supplies and follow up afterward. Equipment details are kept so a returning customer does not have to re-explain their machine history.

Sharing

We do not sell or rent customer information. Details are shared with a parts supplier or manufacturer only when a warranty claim or a specific part order requires it.

Cookies and analytics

This website is a static site. It does not set advertising cookies. If basic analytics are used, they record aggregate page views rather than individual identities.

Data retention and security

Service records are retained for as long as needed to support warranty and maintenance history, then removed. Records are kept on access-controlled systems.

Your choices

You may ask us to correct or delete your information at any time by emailing [email protected]. We will confirm the change in writing.

Changes

If this policy changes, the updated version will be posted on this page with a new effective date.

Questions about this page? Contact Opheliaaro Co. at [email protected] or (972) 583-6714.